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Company Policy

SECURITY

Ordering from ikatehouse is safe and secure. We highly value the trust that our customers place in us when they provide personal information.
From the second you enter our shopping bag you are protected by our secure server, using what is called SSL (Secure Locket Layer) technology.
Your credit card and personal information are encrypted when transmitted to us and stored to a secure environment.
Other times you may get a message that some pages on ikatehouse are not secure.
This is a security alert message, which results from browsing to a non-secure page from a secure page.
 ikatehouse only secures the pages that contain your personal information including credit card number, address, name and other sensitive details regarding your account.
This helps us keep the site fast, efficient and reliable. If you are ever concerned about the security of a page, simply look at the URL.

 

PRIVACY

ikatehouse respects your privacy. We are totally committed to protect the privacy of our site visitors and customers.
It is highly important to us that we protect our customers from fraud and hassle. We never sell, rent or give away your name, email, or address to any third party without your consent.
We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to ikatehouse website.
All information is used exclusively by ikatehouse.


Social Media Guidelines

We engage with our customers beyond our website ikatehouse; you can find us on Facebook, Twitter, YouTube, Instagram, and Pinterest.
We strive to respond to as many relevant questions and comments but we reserve the right to use our judgment in selecting the messages to respond to. Our team monitors our social medias such as Facebook, Twitter, YouTube, Instagram, and Pinterest on a daily basis.
Please keep the conversations relevant to the community and contribute to the dialogue.
We deserve the right to remove or ban any off- topic, out of content, spam, promotional postings, personal/official e-mail or any false statements we believe that is not suitable for our social media.
There is a place for customer service-related questions, complaints, concerns or ideas from customers.
If you are a customer and have a customer service comment, complaint, concern or idea, we encourage you to email us at info@ikatehouse.com
Please note that any customer service posts published in our official ikatehouse media by customers will be removed and/ or blocked when discovered.

 

Membership

ikatehouse reserves the right to cancel or delete any customer`s account without prior notice.

 

PRODUCTS

Being that our company is web based, we are dedicated to provide our customers the best quality and detailed photographs of our merchandise.
However various factors such as lighting and monitor setting can cause the colors of the pictures to be slightly different than the actual product.
Since the actual product you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

ORDER CONFIRMATION

For your convenience, you will receive a confirmation email from our database once you have successfully placed your order with ikatehouse.
The email contains detailed information of your order. This email serves as your receipt and can be printed for your own records.
All ikatehouse orders can be tracked with out shipping carrier so you can see updated information whenever. (All US Orders, International Priority and Express Only)
Once everything is set with our warehouse we will send you an email including the expected delivery date. Simply click on your tracking number to view the up to date tracking.
Please make sure to check the expected date on your email before contacting us regarding your order.

 

INTERNATIONAL ORDERS

We ship worldwide by using USPS Standard International (available for up to total 4 pounds of shipping weight - If your package is over 4 pounds, you will be contacted by ikatehouse Team).
We are not responsible for customs clearance, delays and any missing items that the customs authorities might have removed from your package.
Damaged items delivered through international shipping methods will not be replaced or refunded.
Any customs or import duties are charged when the order reaches its destination country and must be paid by the recipient of the order.
We have no control over these charges and cannot predict what they may be. (This also applies to general and wholesale customers)
Customs policies vary widely from country to country, you may want to contact your local customs office for further information.
Once your order has arrived in your country, it will be passed on to an internal postal service according to standard delivery procedures.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
We do not accept returns and exchanges on international orders.

If you have more questions or concerns about shipping, please check our Shipping Policy.

 

PAYMENT OPTIONS

We accept all major credit cards

- Visa
- Mastercard
- American Express
- Discover
We also accept
- Debit card ( Please make sure the account is funded to eliminate delays and hassle )
- Paypal

 

SALES TAX

State law requires that we charge sales tax on orders shipped to addresses in State of New Jersey.

 

PRODUCT AVAILABILITY

We do not currently have the facility to let you know if or when an item is due back in stock.
On the other hand our stock is replenished on a weekly basis depending on the particular item and brand.
We also suggest that you add the " out of stock " item into your wishlist and review from time to time to see if the item is back in stock.

 

CANCELING & MODIFYING ORDERS

Before you place your order, you can view the contents and the total amount in your shopping bag.
It is very important that you review your order including the breakdown amount, quantity and shipping method before submitting the order.
Once your order has been submitted successfully, the order status will be "processing".
Your order is then sent to our warehouse, entering the shipping process almost immediately.
The only time that you may cancel or modify your order is during the processing stage.

We reserve the right to limit quantities or refuse any order in which we suspect is fraud.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell.
We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason.

We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification information (such as a copy of Driver's License or Passport, and/or copy of credit card used) before proceeding any order.

Please be advised, we reserve the right to cancel or decline any orders of that shipping address after dispute has been filed without any prior notice against our company.

 

RETURN POLICY

We accept returns for store credit only.
All returned items must be returned within 14 calendar days from the purchase date.
All shipping costs must be at customer’s expense unless the mistake was made by ikatehouse.
Returned items must be unused and in its original unbroken seal or box and must be accompanied by its original receipt.

All sales are final for promotional, discounted, or sale items.
Shipping and handling charges are not refundable.
Customer is responsible for shipping and handling charges for any exchange and return.
Kindly contact us first via email for any returns or exchanges before sending out the parcel for a faster and better customer service.
Customer Service Email: info@ikatehouse.com

All defective or missing items must be claimed within 7 calendar days of receiving your package for store credit only.

 

Others


ikatehouse packaging includes fragrance. We are not responsible for any allergic reaction towards the use of fragrance in our packages.
If you are allergic please notify us before shipping your products and we will gladly exclude it from your package.



Copy Right
Unless otherwise noted, all materials including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by ikatehouse. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ikatehouse.
The contents of our site and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our site. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.



Ingredients & Cruelty Free Products
ikatehouse is a retail online store; therefore we do not have a complete list of all ingredients for each item available in our website. For more information regarding the ingredient list of any of the products in our website, please contact the company directly.
Most of the brands that we carry are cruelty free. However to reassure if the products are cruelty free, please contact the company directly.
ikatehouse does not provide any contact information to customers about any of our providers.



Promotions & Discounts
Before using any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Promotions cannot be combined with any other offers or discounts. If you trying to apply two promotions or discounts, we will apply the one that has the biggest benefit to you and the other one will be removed.
HOW TO USE A PROMO CODE
In the payment section of checkout, enter the promotion code exactly as it appears in the promotion including uppercase or lowercase letters. Be sure to avoid including a space before the promotion code, which sometimes happens if you copy and paste from an email or other electronic communication.



Affiliate Program Regulations
- Affiliate members must not use their own affiliate URL on any commercial website. Your affiliate URL is for use on a personal page ONLY. We will lock or terminate your affiliate account without notice if we find any transaction being placed from a commercial site or coupon distribution web site.
- Affiliate members must not place any orders using their own Affiliate link nor use a different account to place the order using their own Affiliate link.
- Affiliate members will be paid monthly on the 1st day of the each month, if the balance reaches over $20, using PayPal only.
- Please note any members who are registered in our Store or MUA discount program, will have discount eligibility revoked if a referral link is used for any purchases.
For more details on our Affiliate Program and the Terms and Conditions, please refer to Affiliate Program

 



Management of Customer`s Account
Please be advised, any accounts which have not been logged into for the past 2 years, will be deleted from our system automatically. This includes any information, as well as any points and credits that the account contains.



Allergies
We advise all our customers to read all the ingredients from any products that are purchased from ikatehouse before using.
ikatehouse is not the manufacturer of any of the products sold on this website, and therefore ikatehouse does not take responsibility of any allergic reaction towards any products.

 

Please contact us by email if you have any concerns regarding our policy.

Customer Service Email : info@ikatehouse.com

 

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