Shipping Policy

US Shipping

ikatehouse.com ships to all 50 U.S States, Alaska, Hawaii, APO/FPO/DPO military addresses, and US Territories. 

For APO/FPO orders, there will be additional 10 days on top of the regular domestic delivery time.
Please see the bottom of page for APO/FPO Address Guideline.

 

All orders in U.S are shipped via USPS , UPS, Fedex or DHL. ikatehouse.com will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send the purchase order to our warehouse and it will be processed to ship out as soon as possible.

Processing Time

Order processing times are counted in business days (Monday through Friday, excluding national holidays) and may take 1 to 4 business days with a maximum of 7 business days, depending on immediate item availability.

All orders received before 1pm CST, Monday through Friday, will begin to process the same day. Orders received after the cutoff time will begin to process the next business day. (Please, note that process does not mean to ship your order.)

 

Shipping Timeframes and Confirmation Emails

Our systems will send you an automated shipment confirmation email, with a tracking number, when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method timeframe you have selected will commence.

Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.

-Orders Shipped with USPS Priority Mail, UPS Ground, or Flat Rate Shipping can average 2-7 business days for arrival, within the 48 Continental US States.

-Orders Shipped with USPS Priority Mail International can average 6-10 business days and USPS Express Mail International can average 3-5 business days for arrival (pending normal customs clearance).

-Orders shipped with any of the UPS Express shipping options (Next Day Air, 2nd Day Air, 3-Day Select), will take the selected number of days for arrival.

(For processing times, please see Shipping Policy: 2. Order Processing and Deadline)


US Shipping Policy

If the tracking history of the package states that it has been "delivered" it does not qualified for any refunds.
If your order is returned due to insufficient or wrong address, you are responsible for original shipping & handling fee and 30% restocking fee. This amount will be deducted from your order.
We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return. Customers must filed a claim with USPS.


Shipping Carriers

Orders shipped via standard shipping will be shipped via the US Postal Service or UPS. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery.
Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time.

Generally UPS will deliver your package by 8PM on the estimated date of delivery. Please note that UPS does not deliver to P.O. Boxes.

It only accepts shipments to a valid street address. Any package that is addressed to a P.O. Box may be delayed or charged for an address correction fee.

 

International Shipping Policy 

All delivery times above are estimates only. For international orders, estimated delivery time does not include customs processing time. Processing and delivery times may vary during promotion and holiday periods. 

 

 

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